Wholesale Account Specialist- $23.00/hr

This position is responsible for processing sales orders, addressing the needs of customers and/or brokers, and resolving issues as they occur for our wholesale business. This position works closely with territory sales managers and other customer experience specialists.

JOB SUMMARY

• Answer incoming calls, respond to emails, and provide account and order information such as order status, product availability, processing updates, and shipping times.
• Process incoming sales orders into our system and see them through to completion, including follow-up to resolve anything delaying their completion.
• Respond to new customer inquiries and set up new accounts in the system, including all necessary business information, shipping requirements, and personnel contacts.
• Support territory sales managers and contracted brokers by providing timely and accurate information and solutions as requested.
• Resolve problems relating to products and shipping. Process claims, credits, and replacements in the system relates to quality and damage issues.
• Coordinate professionally with other teams such as Finance, Operations, and Warehouse when necessary to ensure situations are addressed.
• Develop an understanding of our brand, products, and policies to better service our wholesale customers and contracted sales representatives.