Wholesale Branch Manager

Open 20d

Essential Duties and Responsibilities:

FINANCIAL PERFORMANCE AND PROFITABILITY

Attains or exceeds branch sales and profit budget.
Manages relationship of expenses to sales and margins in order to achieve budgeted performance measures (metrics) including customer profitability.
Develops annual branch budgets; submits to Accountable Manager for approval.
Reviews branch metrics and remediates variances to budget.

Sales/Customer Service

Develops relationships and communicates with customers to identify and act on areas of opportunity
Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation

Shipping, Receiving & Delivery

Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.

Why work for HVAC Distributors?

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