Wholesale Operations Specialist (Order Management Specialist)
About Infinit-O: As a top Business Process Optimization solutions provider we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.
Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.
Key Responsibilities:
● Enter wholesale print and digital orders, RMAs and credit memos from email and other sources
● Handle external customer support tickets and answer internal inquiries
● Approve and troubleshoot orders and RMAs generated through the SuiteCommerce online portal and other automated order sources such as EDI
● Process wholesale print invoices from item fulfilments
● Process enterprise and digital partner invoices
● Process print vendor purchase orders and receivers
● Ensure every invoice sent out is accurate and timely
● Work closely with Accounts Receivable to resolve billing errors and discrepancies
● Perform any necessary administrative duties, such as troubleshooting orders, reconciling shipments and inventory control
● Collaborate with internal and external team members to ensure smooth wholesale operations
Requirements
Qualifications:
● Fresh Grad to 1 year Experience
● Excellent attention to detail and numerical accuracy.
● Netsuite, Salesforce, Google Sheets
● Strong communication and interpersonal skills. Ability to prioritize tasks and manage time effectively to meet deadlines.
● Experience in a fast-paced environment is a plus.
● Excellent Communication Skills (Oral and Written) B2 CEFR
● Keen attention to details
● Problem Solving Skills