Window & Door Installer (Recovery)
Summary
Recovery Technician troubleshoots window and door installations, resolves issues on-site, and ensures customer expectations are met per company standards.
The Recovery Technician is responsible for ensuring that the customer’s expectations are met and will work with the installers, sales teams, and office personnel to achieve this goal.
Responsibilities
- Note any problems at installation stage and follow any resolution to completion by following the recovery process.
- Respond to installer or service requests for assistance at the job site.
- Make emergency parts deliveries and emergency repairs as needed.
- Ensure that Pella promise standards are met.
- Trouble shoots problem installations and report findings to Install Manager.