Windows System Engineer

Role & responsibilities

• Lead and manage the Windows Operations team and ensure effective day-to-day operations.
• Plan and allocate work based on priorities and business requirements.
• Act as the escalation point for critical production incidents and complex infrastructure issues.
• Lead Incident, Problem, and Change Management activities.
• Coordinate with Network, Storage, Virtualization, Application, Cloud, and other technology teams.
• Manage major incidents and ensure timely resolution within agreed SLAs.
• Review technical changes, implementation plans, risks, and rollback plans.
• Mentor team members and conduct technical knowledge-sharing sessions.
• Monitor team performance and ensure operational standards are followed.
• Maintain operational procedures, documentation, and troubleshooting guides.
• Identify recurring issues and drive permanent solutions.
• Drive process improvement, standardization, and automation initiatives.
• Participate in customer and stakeholder meetings.
• Provide technical guidance and escalation support for Windows Server issues.
• Provide technical oversight for VMware and OLVM environments.
• Review migration plans, dependencies, risks, downtime requirements, validation, and rollback plans.
• Support Windows patching, Failover Clustering, DNS, and infrastructure troubleshooting.
• PowerShell automation and infrastructure scripts.
• Support monitoring and performance-related troubleshooting.

The candidate should be capable of leading migration activities, coordinating multiple teams, identifying risks and dependencies, and acting as the technical escalation point during migration.

Required Skills

Leadership & Operations

• Experience leading a Windows or Infrastructure Operations team.
• Strong Incident, Problem, and Change Management experience.
• Experience handling critical production incidents.
• Strong stakeholder and cross-functional team coordination.
• Good communication and escalation management skills.
• Experience mentoring and developing engineers.
• Ability to manage priorities and deliver within SLA.
• Strong ownership and decision-making skills.

Technical Skills

• Windows Server Administration & Troubleshooting
• VMware
• OLVM
• Windows Patching
• Windows Failover Clustering
• PowerShell & Automation
• DNS
• Basic Networking
• Production Infrastructure Support

Good to Have

• LogicMonitor
• Catchpoint
• BlueCat DNS
• AWS Route 53
• Dell OpenManage Enterprise
• HP iLO
• Infrastructure Automation