Winter 26/27: Dispatcher

Compensation and Benefits:

• Compensation: Hourly wage, adjusted based on experience.
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The Mountain Operations Dispatcher is an integral part of our operations team, responsible for coordinating various activities to ensure a seamless and safe experience for our guests. The role involves managing communications and responding to emergencies and guest requests. The ideal candidate will be a proactive, organized, and customer-focused individual who thrives in a fast-paced, dynamic environment.

Summary of Key Responsibilities: Responsibilities and essential job functions include but are not limited to the following:

Communication Coordination:

Monitor and facilitate two-way radio communications between Ski Patrol, Lift Operations, Lift Maintenance, and other resort staff.

• Relay important information, updates, and emergency announcements to the relevant departments and guests.
• Maintain clear and professional communication with resort employees to ensure smooth operations.

Emergency Response:

• Act as a point of contact for emergency situations and coordinate the response of Ski Patrol, Lift Maintenance, and other relevant teams.
• Dispatch Ski Patrol to accidents, injuries, and other incidents at the resort.
• Dispatch Lift Maintenance to mechanical and electrical problems with lifts.

Guest Assistance:

• Assist guests in need by coordinating services such as transportation and medical attention.
• Field guest inquiries and provide information about resort services, events, etc.

Record-Keeping:

• Maintain accurate logs and records of communications, incidents, and responses.
• Assist in compiling incident reports.

Team Collaboration:

• Collaborate closely with ski patrol, guest services, maintenance, and other resort departments to ensure a cohesive operation.