Winter 26/27: Front Desk Agent

Compensation and Benefits:

• Compensation: Hourly wage, adjusted based on experience.
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort and play a key role in creating a welcoming, efficient and memorable experience. This position is responsible for handling check-ins, check-outs, guest inquiries, and coordinating with other departments to ensure a seamless stay – especially during our busy ski season.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Greet all guests warmly upon arrival, departure, providing a high level of customer service and enthusiasm
• Welcome guests, check them in/out, distribute room keys, process payments and assist with inquiries regarding charges
• Resolve guest issues with professionalism and a service-first attitude
• Maintain an organized, tidy and welcoming front desk and lobby area
• Answer phones and respond promptly to guest requests, concerns and special needs
• Provide information about events, resort amenities, ski lift tickets, mountain conditions, local attractions and dining options with passion and personal knowledge
• Uphold all safety and security procedures
• Enjoy multi-tasking at a fast pace while having a sharp eye for detail to ensure accuracy and efficiency
• Be happy, friendly and have an honest desire to help others
• Manage reservations and update guest profiles in the PMS
• Contribute to the overall success of our team and represent the values we strive to achieve
• Communicate effectively with housekeeping, maintenance, bell/valet and ski check to fulfill guest needs
• Assist guests with special requests such as transportation, ski check as well as ticketing for activities throughout the resort
• HAVE FUN!