Winter 26/27: Rental Technician I
Compensation and Benefits:
- Compensation: Hourly wage, adjusted based on experience.
- Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
Job Summary:
The Rental Technician 1 plays a vital role in the rental shop by ensuring the safe operation, maintenance, and cleanliness of the rental fleet. This position assists guests with selecting, fitting, and using rental equipment for skiing, snowboarding, or biking. This position focuses on providing exceptional customer service, ensuring the safety and quality of rental equipment, and maintaining a clean and organized shop environment.
Summary of Key Responsibilities:
Responsibilities include, but are not limited to:
- Assist guests with rental paperwork, ensuring forms are completed accurately and efficiently
- Size, fit, and issue appropriate rental equipment, such as skis, snowboards, bikes, helmets, and other safety gear, based on the guest’s height, weight, and ability
- Adjust and inspect equipment, including ski bindings and bike components, to ensure safe operation
- Provide instructions and guidance on equipment use, skiing or biking techniques, and trail or slope recommendations tailored to guests’ skill levels
- Operate the point-of-sale system for rental transactions
- Perform routine maintenance, cleaning, and inspections of rental equipment to ensure it is in excellent condition
- Accept returned equipment, check for damage, and perform necessary cleaning or repairs
- Maintain a tidy and organized shop environment, replenishing supplies and performing general maintenance as needed
- Answer customer questions about equipment, resort amenities, trails, and slopes, and escalate complex issues to appropriate staff members
- Support special events, assist other departments, and contribute to creating a fun, exciting, and memorable experience for guests
- Uphold resort hospitality standards and etiquette when interacting with guests and team members
- Perform other tasks as assigned