Worker’s Compensation Referral Coordinator

Job Description: Worker’s Compensation Referral Coordinator

FLSA Status: Non-Exempt

Supervision Received: Business Office Manager

Supervision Exercised: N/A

Position Summary

Responsible for facilitation of medical authorizations by workers’ compensation carriers for services rendered to patients covered under workers’ compensation claims.

Essential Functions:

1. Receive and manage referrals for LOS physicians including initiation of approval by workers compensation agency/third party, patient registration and scheduling patient appointments.

2. Communicates with adjusters, patients, attorneys, physician staff and physicians as well as other work comp staff as needed to clarify referral requests.

3. Maintains goal of scheduling appointments immediately upon receipt of a referral approval. For acute/urgent injuries, get with the work comp team lead and/or appropriate work comp coordinator to determine if we must move forward with scheduling prior to official approval receipt.

4. Obtain appropriate medical records prior to patient appointment or in order to obtain approval from the provider prior to patient scheduling.

5. Assist in maintaining goals for quality patient care, patient satisfaction, and treatment compliance.

6. Assist the workers’ compensation coordinators as needed and per availability.

7. Answer phone and appropriately handle incoming workers’ compensation phone calls.

8. Maintains patient confidentiality.