Workers Compensation Support Officer

JOB.TITLE Clerk Grade: 3/4 Salary Range: $87,199 - $95,482 plus superannuation and leave loading Employment Type: Ongoing full-time role Location: Goulburn NSW Application Closing: 10 September 2026 About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. You will be working as part of a high performing specialised Workers Compensation Payments Team processing workers compensation payments across the department. Key Responsibilities You will be responsible for a portfolio of workers compensation claims and will work closely with key stakeholders to ensure entitlements are processed in accordance with legislative requirements. You will provide employees with a high level of customer service and advice regarding their claim entitlement. If you would like to join a collaborative and supportive team that is dedicated to achieving the best outcomes for its customers, we would love to hear from you. About You The successful candidate should demonstrate strong capabilities in: Interpretation and application of a range of legislation and internal guidelines and policies relating to workers compensation Intermediate computer skills providing employees with a high level of customer service and advice regarding their claims Strong organisational skills Confident communication skills Initiative, with attention to detail Previous payroll experience (desirable) What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements