Workflow Implementation Manager

Responsibilities:

• Collaborate with the business to understand client business processes and goals.
• Review and map existing workflows, identifying areas for optimisation.
• Create detailed Level 2 process maps to visualise and streamline processes.
• Design and configure workflow solutions in the Dify.ai application.
• Develop and maintain comprehensive documentation for all workflows and configurations.
• Create clear workflow diagrams and process maps for internal and client use.
• Ensure alignment of workflow configurations with client business goals.

Requirements:

• Graduate with a minimum of 8+ years of experience (no gaps in service records).
• Expertise in Six Sigma logic and process improvement methodologies.
• Advanced Excel skills (Pivot Tables, VLOOKUP, data analysis).
• Strong data visualisation skills (e. g., bar charts, histograms).
• Excellent written skills to use cases with proper grammar.
• Strong verbal communication in English for client and team interactions.
• Proven track record in implementing workflow solutions for clients.