Workflow Test Manager | Yearly Renewable Contract

Salary: $5,000 per month

Job Responsibilities

Enterprise Workflow Management (EWF)

• Lead SIT, UAT, Regression, and End-to-End testing for EWF applications.

• Review business requirements and define comprehensive test strategies, scenarios, and test cases.

• Validate workflow routing, approvals, escalations, notifications, SLAs, and business rules.

• Perform integration testing across upstream and downstream banking applications.

• Drive defect management, RCA, quality assurance, and production readiness activities.

• Collaborate with Business, Product Owners, Development, and Infrastructure teams to ensure successful releases.

AI Talkbot Testing

• Lead testing of AI Talkbot solutions covering conversational flows, customer journeys, and workflow orchestration.

• Validate Intent Recognition, NLU, LLM responses, ASR/STT, TTS, and dialogue management components.

• Verify chatbot-to-agent escalation, exception handling, authentication, and workflow integration scenarios.

• Validate transcripts, recordings, metadata, dashboards, and audit trails.

• Execute functional, integration, regression, performance, and E2E testing.

• Ensure compliance with AI governance, security, privacy, and regulatory requirements.

• Define AI testing standards, quality gates, and release acceptance criteria.

• Support production deployment, defect triage, and continuous quality improvement.

Essential Requirements

• Relevant experience in software testing and quality assurance.

• Strong experience in Workflow Management / Case Management applications.

• Hands-on experience in SIT, UAT, E2E Testing, Defect Management, and Test Governance.

• Experience with Jira, ALM, Zephyr, or equivalent test management tools.

• Strong stakeholder management and communication skills.

• Knowledge of APIs, Middleware, and Integration Testing.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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