Workforce Development Manager

• Bachelor's degree in Education, Public Administration, Business Management, or a related field, plus advanced specialized certification. Five or more years of equivalent experience may be considered in place of a degree.
• Five or more years of operational experience in education, workforce development, or work-based learning, including program implementation and innovation.
• Advanced computer skills and the ability to teach them to others.
• Proficiency with Microsoft Office and web-based management systems.
• Ability to create an environment of empowerment and positivity, with a passion for serving people.
• Strong attention to detail, active listening, and problem-solving skills.
• Valid Arizona Driver's License and a clean driving record.
• Bilingual in English and Spanish a plus.
• Must be a Christian, living a life dedicated to Christ, and be an instrument of God's love, grace, hope, and forgiveness to all.

Physical & Mental Demands

• The population GRM serves is frequently in crisis, which may involve exposure to trauma, conflict, illness, behavioral-health concerns, and emotionally difficult situations.
• Must maintain professional boundaries, sound judgment, confidentiality, and a calm, compassionate presence.
• GRM recognizes the reality of compassion fatigue and promotes self-care and sustainable leadership.
• Frequent sitting, standing, and walking; may lift, carry, push, or pull objects weighing up to 50 pounds.
• Some local travel to other locations for meetings and business needs.
• A flexible schedule may occasionally be required to support the team.

Responsibilities & Duties

The Workforce Development Manager works with the Workforce Development Team to provide advocacy and deliver services that help guests prepare for and secure employment. This role is directly involved in providing quality services to our guests in an environment of Love, Grace, Dignity, and Respect.

General Activities

• Warmly greet everyone, including guests, visitors, volunteers, vendors, staff, donors, community and church groups, and public officials.
• Build healthy, Christ-honoring relationships with guests while upholding the Code of Ethics, cultural responsiveness, and trauma-informed best practices.
• In collaboration with the Workforce & Housing Director and Senior Program Director:
  • Uphold and actively participate in the Standard of Excellence.
  • Assess, standardize, and develop an effective workforce development program.
  • Assess and develop curriculum as needed.
  • Make recommendations to develop and monitor the department budget.
• Orient, manage, and support Workforce Development guests, employees, and volunteers in departmental processes and standards.
• Identify, develop, and sustain relationships with community partners and workforce development collaboratives.
• Serve as the liaison and point of contact between GRM and Job Training Center partners.
• Assess eligibility and enroll guests in Job Training, Employment Search, or Education services upon program entry, and develop an individualized plan for each guest.
• Identify barriers to employability and help the team connect guests with services, supports, and community referrals.
• Oversee and monitor Workforce Development Advocates' progress with guests.
• Teach basic computer skills, including Microsoft Office, typing, internet basics, and other programs as appropriate.
• Collaborate with internal and external agencies to build employment-preparation skills and job-search plans.
• Maintain thorough and complete guest records.
• Meet regularly with the Workforce Development Team to share information and review strategic-plan benchmarks.
• Monitor the safe use of GRM equipment in Workforce Development areas.
• Provide conflict resolution, de-escalation, and crisis intervention as needed.
• Share On-Call Manager responsibilities as directed.

Leadership Team Expectations

• Communicate consistently and meaningfully; give recognition, praise, feedback, mentorship, and training.
• Foster a sense of community and create a safe space for failure.
• Provide strong leadership and a clear vision; hold yourself and others accountable.
• Empower others rather than micromanage; be an effective decision-maker and solution provider.
• Put people first, be honest and dedicated, and model a healthy work/life balance.
• Provide leadership and supervisory support to the Workforce Development Department and all GRM teams.
• Manage and coach team situations in collaboration with the Senior Program Director and Human Resources.
• Uphold policy, including GRM's vision, mission, and values; apply sound ethical judgment; and escalate and report issues with transparency and accountability.
• In collaboration with Human Resources and the Senior Program Director, participate in interviewing, hiring, training, evaluating, coaching, recognizing, disciplining, and terminating direct reports.
• Assist the Senior Program Director and Executive Team in resolving complaints from guests, staff, volunteers, and partner agencies.
• Manage employees' web-based time and attendance records.
• Support and attend GRM team meetings and provide weekly reports as directed.

Professional Development

• Complete all assigned training, including onboarding, basic training, and OPPD.
• Attend professional training and networking opportunities as directed.
• Attend staff meetings as directed.
• Perform other duties as assigned.

Requirements

Consistent with our formation and purpose, all employees of Gospel Rescue Mission, upon hire and continuously while employed, must:

• Have a personal relationship with Jesus Christ as Lord and Savior.
• Agree in principle and practice with our Statement of Faith.
• Uphold our Mission, Core Values, and Christian Code of Conduct, maintaining a lifestyle of integrity, honesty, and responsibility.
• Role-model Christ-like attributes and values through personal actions, words, and attitudes.

Gospel Rescue Mission is a 501(c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations. Everything we do in this ministry is centered on the will of God and honoring the name of Jesus Christ.

It is the policy of Gospel Rescue Mission to complete a background check, drug test, and motor vehicle record check (as applicable) once a conditional offer of employment has been made.