Workforce Logistics & Travel Manager
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The Workforce Logistics & Travel Manager leads
day-to-day workforce travel operations across all Silver Bay operating
locations. Reporting to the Vice President of Talent Acquisition, this role
manages the Travel and Logistics team and is accountable for coordinating with
departments across the organization to ensure safe, timely, and cost-effective
travel for high-volume seasonal workforces, remote plant crews, visa program
participants, and other traveling employees.
Success in this role requires calm decision-making during weather and field disruptions, strong cost controls, effective cross-functional coordination, and hands-on administration of Concur Travel. The Manager will be required to blend policy, technology, vendor management, and data analytics to ensure cost-efficient, compliant, and high-quality travel operations and accurate internal reporting.
Essential Duties and Responsibilities
Success in this role requires calm decision-making during weather and field disruptions, strong cost controls, effective cross-functional coordination, and hands-on administration of Concur Travel. The Manager will be required to blend policy, technology, vendor management, and data analytics to ensure cost-efficient, compliant, and high-quality travel operations and accurate internal reporting.
Essential Duties and Responsibilities
- Lead the centralized travel and workforce logistics
function for all locations, including workforce planning, team development,
service coverage, standard procedures, and operational performance.
- Execute and administer enterprise travel
policies, approval workflows, compliance controls, service standards, and
escalation protocols, including approved contingency plans, staffing
after-hours coverage, activating alternative suppliers, documenting incidents,
and completing corrective actions.
- Manage travel budgets, forecasts, allocations,
invoices, corporate cards, direct-bill accounts, reconciliations, and
cost-saving initiatives.
- Serve as the primary point of contact for travel
Serve as the primary Concur Travel administrator, managing system
configuration, user support, data quality, vendor coordination, and
integrations.
- Manage the Concur user lifecycle, including
profile setup, roles, permissions, groups, policies, approval routing, updates,
and timely deactivation.
- Develop and deliver Concur onboarding,
role-based training, job aids, refresher training, and user communications.
- Manage Concur thresholds, required and custom
fields, validation rules, approval settings, and data mappings to support
compliance, financial allocation, and downstream reporting.
- Audit and test Concur configurations, resolve
user and booking issues, document changes, and verify the accuracy of data
feeds and reports.
- Administer Zoho Desk as the controlled intake
and ticket-management system for traveler questions, booking support, itinerary
changes, disruptions, exceptions, escalations, and service recovery, ensuring
each request has a documented owner, response priority, service-level target,
traveler communications, resolution, and closure.
- Manage travel activities outside Concur through
approved Zoho applications, including traveler manifests, movement status,
hotel and ground-transportation assignments, operational handoffs, incident and
exception tracking, and final-arrival confirmation; reconcile relevant Concur
booking data with Zoho records and maintain dashboards for operational
performance, traveler experience, cost, and risk.
- Coordinate crew mobilizations, employee
transfers, commercial and charter travel, lodging, meals, ground
transportation, and specialized visa program onboarding logistics.
- Ensure employment, onboarding, itinerary, and
pre-arrival documentation is accurate, complete, compliant, and delivered
before travel.
- Maintain contingency and emergency-response
plans for severe weather, carrier disruptions, staffing changes, and other
high-risk travel events.
- Oversee emergency traveler support and
escalation for complex group movements and business-critical issues.
- Partner with across departments and vendors to
monitor no-shows, airport attrition, mid-season departures, and onboarding
readiness.
- Manage vendor selection, contract negotiations,
performance scorecards, and compliance audits for airlines, charter operators,
hotels, ground transportation providers, and Travel Management Companies.
- Maintain reliable processes and data integration
across company systems, including Concur Travel, Zoho, UKG Pro, Coupa, and
online booking tools and related systems, including role-based access,
minimum-necessary data use, auditability, retention practices,
system-administration documentation, and cross-system data reconciliation.
- Analyze travel trends, feedback, and system data
to improve traveler experience, reduce costs and risk, and recommend
operational improvements.
- Perform other duties as assigned to support team
objectives and organizational goals.
Requirements
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Functional
To perform the job successfully, an individual should demonstrate the following competencies:
Functional
- Remote
Alaska Logistics & Charter Planning: Deep
operational knowledge of Alaska air and marine transit, commercial/private
charter flight schedules, ground transport, and high-density seasonal workforce
movements.
- Vendor
Sourcing & Contract Negotiation: Knowledge
in procurement processes, fee structure negotiations, and SLA enforcement with
airlines, charter carriers, and TMCs.
- Concur Travel &
Travel Technology Administration: Advanced
proficiency administering Concur Travel, including user provisioning and
deactivation, roles and permissions, travel policies, thresholds, approval
routing, custom and required fields, data mappings, testing, user support,
training, and reporting readiness. Working knowledge of online booking tools,
traveler tracking tools, UKG, Zoho, Coupa, and related integrations.
- Financial
& Spend Analytics: Capability in travel spend modeling, budget forecasting, auditing, variance
analysis, and operational reporting.
Regulatory & Program Compliance: Working knowledge of visa program onboarding logistics, travel safety mandates and labor compliance.
Interpersonal
- Cross-Functional Leadership: Proven ability to build trusted partnerships with leaders and teams across the company to
align travel logistics, staffing plans, and plant processing schedules.
- High-Stakes Communication: Clear, concise, and structured written and verbal communication skills when
briefing leadership, plant teams, or external transit vendors.
- Crisis Leadership and Composure: Demonstrated ability to remain level-headed, make
timely decisions, and direct the team during weather disruptions, mechanical delays, and other high-pressure events. Communicates clear priorities,
assigns responsibilities, escalates critical issues appropriately, and ensures contingency plans are executed effectively.
- Customer-Centric & Field-Focused
Mindset: Dedication to removing friction in difficult
situations while maintaining a positive employee experience.
- Stakeholder Negotiation & Diplomacy: Skill in balancing cost-control requirements with plant production timelines
and field operational needs.
- Team Leadership and
Development: Ability to lead, motivate,
coach, and develop team; set clear expectations and measurable goals; allocate
work effectively; provide timely feedback; address performance concerns;
recognize strong performance; and drive consistent procedures and continuous
improvement across travel operations.
Education and Experience
- Bachelor’s Degree or at least five years of relevant
experience.
- Direct experience working within the Alaska seafood
processing industry or comparable remote industrial operations.
- Hands-on experience coordinating movement into and
out of remote Alaska locations (e.g., flight charters, ground transportation, ferry/vessel
transport, regional commercial hubs).
- Proven track record managing bulk seasonal workforce
mobilizations (hundreds to thousands of workers moving within narrow
operational windows).
- 5+ years of
progressive experience in corporate travel management, commercial logistics,
manufacturing operations, or large-scale workforce mobility, including
experience leading employees, projects, or operational teams.
- Demonstrated hands-on
experience administering Concur Travel or a comparable enterprise travel
platform, including user lifecycle management, policy configuration, training,
troubleshooting, data governance, and reporting support.
- Demonstrated experience managing
multi-million-dollar travel budgets, charter aviation/marine contracts, and TMC
vendor relationships.
Physical Demands
This role regularly requires sitting, communicating, and using a computer and other office equipment. The employee may occasionally be required to stand, walk, reach, bend, or lift and move items weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
Work Environment and Schedule
This position is for our Seattle, WA corporate office. Open to hybrid (for right candidate), would require at least 3 days per week in office. Ability to travel to various locations, including remote Alaska, up to 35%.
Mental Activities
The employee is frequently required to set an example by consistently modeling high standards of honesty and integrity. Presentation and sharing of information should be handled in a direct, appropriate, and helpful manner.
Maintains a reputation for honesty, confidentiality, reliability, and fairness. Is willing to admit mistakes and does not misrepresent him/herself for personal gain. Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.
Benefits
Salary Disclosure
The typical base pay range for this role is $126,069-$147,335 per year. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
The typical base pay range for this role is $126,069-$147,335 per year. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
Silver Bay Benefits and Perks
- Health Insurance: Employees, as well as their
families, are eligible for health benefits that include medical, dental and
vision benefits. Employees are also eligible for basic life insurance,
long-term disability, as well as voluntary life insurance benefits for them and
their families.
- Employee Assistance Program: Available for employees and their families.
- Retirement Plan: Employees are eligible for the
Silver Bay Seafoods safe harbor retirement 401(k) plan.
- Paid Time Off (PTO) and Paid
Holidays: Employees are eligible for Paid Time Off (PTO) plan
benefits which start at 3 weeks a year, go up based on years of service, and
receive 8 paid holidays each year.
- Other Compensation: Employees are eligible for an
annual discretionary bonus.
Recruitment Agencies: Silver Bay Seafoods does not accept unsolicited resumes from search firms or recruitment agencies. Silver Bay Seafoods is not responsible for any fees related to unsolicited resumes or candidate submissions, and no contract or obligation is implied by the submission of such information.
Silver Bay Seafoods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to humanresources@silverbayseafoods.com.