Workforce Management Analyst

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Job details mentioned below-

Position: Workforce Management Analyst

Location: Las Vegas, Nevada

Duration: 3 Months contract

Essential Requirements:

Education:

• High school graduate

• 4 year Degree in business analytics field or 4 years of analytical work experience

Experience:

• 2 years of Intermediate level reporting experience, which includes; creating, analyzing, and summarizing for Executives.

• 1 year customer service oriented job experience.

Abilities:

• Must be able to type.

• Must have excellent mathematical skills.

• Proficient in Microsoft Office programs (Excel, PowerPoint, and Word).

• Excellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required.

• Must have a basic understanding of call center and workforce management terminology and call center productivity metrics.

• Thorough knowledge of the WFM processes including forecasting, scheduling and daily management a plus.

• Must demonstrate and upbeat and positive disposition.

• Must be highly motivated, proactive individual and independent thinker.

• Must be able to handle multiple tasks in a high volume, fast paced environment.

• Knowledge of computer, telecommunications functions and systems, and great customer service skills.

Desired Skills:

• Knowledge of IEX or other WFM software.

• Experience in SQL, VB and Showcase preferred but not required.

• 3 years contact center experience.

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