Workforce Management Scheduler

Local Government Federal Credit Union, in partnership with Civic Federal Credit Union, is seeking a Workforce Management Scheduler to optimize staffing for our digital-first member contact center. In this role, you will forecast workload, build and maintain agent schedules, and monitor real-time performance to ensure service level and member experience goals are met. You’ll analyze data, prepare reports, and partner closely with operations leaders to balance efficiency, member demand, and emplo…