Workforce Planning Sr Analyst/Lead

Primary Responsibilities:

> Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role.

> Advanced Data Analysis: Analyze workforce data to identify trends and forecast staffing needs.

> Model Development: Develop and maintain workforce planning models and tools.

  Collaboration: Work with Finance, Training and departmental leaders to understand staffing requirements.

> Reporting: Prepare and present workforce analysis reports to management
  

> Compile, analyze, review, forecast, and trend complex data
  

> Present analysis and interpretation for operational and business review and planning
 

> Support short and long term operational / strategic business activities through analysis
  

>Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
  

> Support ad hoc operational/strategic business activities through analysis and reporting
  

> Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
  

> Perform other job-related work as assigned