Workforce Specialist - Call Center
Posted Updated
Automated Health Systems is seeking a Workforce Specialist to support contact center workforce operations and staffing coordination. This position is remote.
Benefits
- Health, dental, and vision insurance
- 401(k)
- Employee wellness program
- Training and career growth opportunities
Responsibilities
- Monitor schedule adherence and staffing levels
- Assist with workforce reporting and data tracking
- Provide technical assistance to staff when needed
- Direct staff to internal support resources
- Support workforce planning and call queue assignments
- Troubleshoot operational or staffing issues
- Assist with reporting and process improvement efforts