Alorica

Discussion

Workforce Supervisor

Open 32d

Key Responsibilities:

  • Manage scheduling, attendance, and staffing requirements.
  • Monitor real-time performance and address staffing gaps.
  • Support forecasting, capacity planning, and reporting.
  • Analyze workforce metrics and recommend improvements.
  • Coach Workforce Analysts and coordinate with Operations teams.

Qualifications:

  • Experience in Workforce Management within a BPO/contact center environment.
  • Knowledge of forecasting, scheduling, and real-time management.
  • Strong analytical, reporting, and leadership skills.
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Alorica
4 months ago

Human Resources Business Partner

Open 30d APACFull-time

Key Responsibilities: Partner with business leaders to understand workforce needs and develop HR strategies aligned with business objectives Provide guidance on employee relations, including conflict resolution, discipl…

employee-engagementemployee-relationsperformance-managementstakeholder-managementsuccession-planning
Alorica
4 weeks ago

HR Associate

Open 23d APACFull-time

Key Responsibilities: Handle employee relations cases, investigations, and conflict resolution. Advise leaders on employee concerns, disciplinary actions, and labor law compliance. Ensure consistent application of compa…

employee-engagementemployee-relationsperformance-managementstakeholder-management
Alorica
2 months ago

Sr HR Director

Open 30d APACFull-timeSenior

Responsibilities Serve as the initial point of contact for all Human Resources issues and provide prompt and accurate advice and direction to management on employee issues to ensure the consistent application of policie…

succession-planningtalent-management
Alorica
3 months ago

Human Resources Associate

Open 30d APACFull-timeIntern

Key Responsibilities: Assist in end-to-end recruitment (job posting, screening, interview coordination) Support onboarding activities and pre-employment requirements Maintain and update employee records and 201 files Ha…

employee-engagement
Alorica
2 months ago

HR Associate

Open 30d APACFull-time

Key Responsibilities Maintain employee records and HR databases. Process HR documents, reports, and personnel transactions. Support benefits administration and employee documentation. Coordinate employee requests and HR…
Alorica
4 weeks ago

Backfill for HR Associate

Open 23d APACFull-time

Key Responsibilities: onboarding, and offboarding activities. Maintain employee records and HR documentation. Assist with payroll, benefits, and timekeeping administration. Respond to employee inquiries and provide HR s…