Working Student - IT Support (m/f/x)
Posted 3
views
Summary
A working student joins osapiens' Internal IT team in Mannheim, handling support tickets, onboarding new joiners' equipment and accounts, managing users/access and device inventory, and implementing AI-based automation to improve IT processes. Requires Windows/macOS/Microsoft 365 know-how and fluent English.
In this position you’ll be part of our Internal IT team and help keep things running smoothly for our colleagues around the world at one of Europe’s fastest-growing sustainability tech companies with real responsibility from day one.
- Handling and resolving support tickets, from hardware hiccups to access or license requests, and making sure colleagues get a quick and competent answer
- Supporting our onboarding process: preparing equipment and accounts for new joiners and being a helpful first contact for their IT questions
- Helping with everyday IT tasks like user and access management, device inventory, and keeping our knowledge base up to date
- Bringing in your own ideas to make our internal IT processes faster and smarter, like owning the implementation of AI-based automation-processes
- You are currently pursuing a Bachelor’s or Master’s degree, ideally in a technical field such as Business Informatics, Information Systems, Computer Science, or similar
- You have a solid understanding of common IT topics (e.g., Windows, macOS, Microsoft 365) and enjoy troubleshooting
- You communicate clearly and enjoy helping people, being able to explain IT topics to non-tech colleagues
- You work in a structured, reliable, and detail-oriented manner and know how to keep track of multiple tasks
- You like analyzing and optimizing processes with a focus on AI-based automation
- You’re proactive and can work independently, while also feeling comfortable asking the team for support
- English fluency required; German is a plus
- A purpose-driven mission tackling complex sustainability challenges at a fast-growing unicorn company
- Hands-on experience in a modern, international IT environment, with real responsibility from day one
- A dynamic, collaborative work environment where your ideas are valued
- An internal student network with regular meet-ups that connect you with peers across departments, offer insights into different areas, and help you grow your network
- Fuel for your growth journey, both personally and professionally
- And of course – free drinks and snacks to keep you energized during your day
