Workly Support Network Case Manager

About the Role

We are seeking dedicated and compassionate Case Managers (CMs) to support the Workly Support Network. This role is critical to helping individuals, particularly those navigating disabilities and workforce barriers, achieve meaningful employment outcomes. The ideal candidate is organized, tech-savvy, and committed to person-centered, strengths-based service delivery.

Due to this being a remote role, you’ll need reliable internet with speeds of at least 100 Mbps download and 30 Mbps upload, a comfortable place to work, and a backup plan for occasional internet outages. We will provide your MacBook as well as a headset, keyboard, and monitor as needed. You will be responsible for maintaining a setup that supports a productive workday. During scheduled working hours, employees must be able to perform the position’s essential duties and meet its attendance, availability, productivity, confidentiality, and performance expectations, subject to approved leave, reasonable accommodations, and applicable law.

Key Responsibilities

• Manage a high-volume caseload while maintaining timely, accurate documentation
• Build rapport and effectively engage individuals from diverse backgrounds
• Communicate professionally with clients via phone, text, email, and virtual platforms
• Maintain detailed case notes and ensure compliance with program requirements
• Utilize CRM systems and digital tools for case tracking and documentation
• Support participants in achieving employment and independence goals
• Follow SSA Ticket to Work program guidelines, documentation standards, and compliance expectations
• Protect client confidentiality and handle sensitive information appropriately

Required Qualifications

• Bachelor’s degree in rehabilitation counseling, social work, psychology, human services, disability studies, vocational rehabilitation, or a related field
• Minimum of 2 years of experience in one or more of the following:
• • Working with individuals with disabilities
  • Behavioral health
  • Vocational services
  • Workforce development
  • Case management
• Strong written documentation and record-keeping skills
• Ability to manage competing priorities and maintain organization in a fast-paced environment
• Proficiency with technology platforms, CRMs, and web-based systems
• Strong time management and ability to work independently in a remote or hybrid setting
• Demonstrated ability to build relationships and engage diverse populations
• Commitment to person-centered, strengths-based approaches
• Ability to pass background checks including a *Tier 2 Suitability Clearance and meet SSA program participation requirements
• Willingness and ability to learn SSA Ticket to Work program requirements and compliance standards

Preferred Qualifications

• Experience with:
• • Social Security disability systems
  • Ticket to Work or WIPA programs
  • Vocational rehabilitation or Employment Networks
  • Workforce development programs
• Knowledge of SSA disability benefits and work incentives
• *CPWIC or WIP-C certification (or willingness to obtain)
• Experience supporting employment planning, job readiness, or return-to-work services
• Background in remote-first or tech-enabled service delivery
• Familiarity with:
• • Motivational interviewing
  • Trauma-informed care
  • Coaching methodologies
• Experience with compliance documentation, audits, or funding requirements
• Ability to coordinate referrals and collaborate across multidisciplinary teams
• Bilingual or multilingual communication skills
• Experience in KPI-driven environments
• Familiarity with digital engagement and participant retention strategies
• Experience supporting underserved or historically marginalized populations
• Master’s degree in a related field (counseling, social work, rehabilitation, public health, etc.)

*Only candidates with current Tier 2 Suitability Clearance and certification in CPWIC or WIP-C will be considered for the higher end of the pay range.

Why Join Us?

• Opportunity to make a meaningful impact in people’s lives
• Flexible remote or hybrid work environment
• Mission-driven, collaborative team culture
• Growth opportunities within an expanding program