Workplace Technology Specialist / IT Support Engineer

We are looking for a hands-on Workplace Technology Specialist to help create a seamless and productive technology experience across a fast-growing, product-focused organization. You will play a key role in supporting employees, maintaining workplace technology, and enabling teams to operate efficiently in a dynamic and fast-paced environment.

The position combines user support, device lifecycle management, workplace technology operations, and event support. You will work closely with employees across the organization and contribute to building scalable IT processes that support continued growth.

Start: ASAP

Duration: 6 months to start with, extension possible

Location: Stockholm, onsite work

About the role

• Act as the primary point of contact for day-to-day IT support and employee technical issues.

• Manage incoming support requests and ensure timely resolution and communication.

• Prepare, configure, maintain, and recycle employee devices, primarily macOS laptops.

• Support employee onboarding and offboarding processes from an IT perspective.

• Assist with procurement, inventory management, and deployment of workplace technology equipment.

• Provide technical support for internal meetings, demos, presentations, and company-wide events.

• Maintain and improve internal documentation, knowledge bases, and IT processes.

• Contribute to the administration and cleanup of workplace systems and SaaS applications.

• Support identity and access management activities across the company's technology ecosystem.

• Leverage modern automation and AI tools to improve efficiency and employee experience.

Required Skills & Experience

• Experience working in internal IT, workplace technology, or IT operations within a modern technology company, startup, or scale-up environment.

• Previous experience providing hands-on user support and troubleshooting.

• Strong experience with macOS environments.

• Experience administering Google Workspace and modern SaaS platforms.

• Comfortable working with identity, access management, and endpoint administration.

• Good understanding of modern software development environments and how technical teams operate.

• Familiarity with automation, AI-powered tools, agents, and workflow optimization.

• Excellent communication skills in English, both written and spoken.

Preferred Experience

• Experience from AI-native, SaaS, product-led, or high-growth technology companies.

• Exposure to MDM platforms such as Kandji, Jamf, or similar solutions.

• Experience supporting engineering, product, and design organizations.

• Experience working in highly collaborative and rapidly changing environments.

• Familiarity with modern collaboration tools and workplace technologies.

Personal Qualities

We believe you are someone who:

• Enjoys helping others and creating a great employee experience.

• Takes ownership and follows through on commitments.

• Thrives in fast-moving environments where priorities can change quickly.

• Is structured and detail-oriented without losing sight of the bigger picture.

• Stays calm and solution-focused when handling multiple requests simultaneously.

• Is curious about new technology, especially AI, automation, and productivity tooling.

• Continuously looks for smarter ways of working and improving processes.

• Enjoys working independently while collaborating closely with colleagues across the business.

Ideal Background

We expect the strongest candidates to come from modern technology, SaaS, AI, fintech, product, or high-growth scale-up companies where speed, autonomy, and technology adoption are part of the culture.

Examples of relevant environments include AI companies, developer tooling companies, digital product organizations, SaaS businesses, and other technology-first organizations with ambitious growth plans.

This wording keeps the essence of the original role while making it much harder to identify the client and significantly more attractive to candidates from modern tech and AI companies.