Workshop Operations & Sales Manager / Supervisor
Lead. Drive Sales. Build Experiences. Grow the Soap Ministry Brand.
ABOUT SOAP MINISTRY
Soap Ministry is a leading experiential workshop and natural skincare brand in Singapore, specialising in soap making, skincare, essential oils, resin art, STEM learning experiences, and corporate team bonding programmes.
We are seeking a dynamic, hands-on leader to manage workshop operations, drive sales performance, and develop a high-performing team of facilitators and customer experience staff.
KEY RESPONSIBILITIES
Sales & Business Growth
* Achieve and exceed monthly sales targets for workshops and retail products
* Drive upselling of workshop packages, corporate bookings, and add-on products
* Identify new sales opportunities (schools, corporates, tourism, events)
* Follow up on leads and convert enquiries into confirmed bookings
* Support pricing strategies and promotional campaigns
Operations Management
* Oversee daily workshop and retail operations
* Ensure smooth execution of all scheduled workshops and events
* Maintain inventory, materials, and workshop readiness
* Ensure high standards of customer experience and service quality
* Handle on-site troubleshooting and operational issues
Team Leadership & Training
* Supervise and guide junior staff and workshop facilitators
* Conduct onboarding and training for new team members
* Set performance expectations and monitor staff productivity
* Provide coaching to improve facilitation and customer service skills
* Lead by example during workshops and events
Customer Experience
* Ensure every customer has an engaging, memorable workshop experience
* Handle customer feedback, complaints, and service recovery
* Maintain strong communication with corporate and school clients
WHO WE ARE LOOKING FOR
* Proven experience in retail, events, education, hospitality, or workshop operations
* Strong leadership and team management skills
* Sales-driven and target-oriented mindset
* Confident in speaking, presenting, and engaging groups
* Highly organised and able to manage multiple events simultaneously
* Hands-on and willing to be involved in workshop facilitation
* Positive attitude, proactive, and problem-solving mindset
WHAT YOU WILL GAIN
* Leadership role in a growing experiential brand in Singapore
* Performance-based incentives and sales bonuses
* Opportunity learn more skills and sales opportunities
* Exposure to corporate, school, and government projects
* Creative and dynamic working environment
LOCATION:
Singapore
EMPLOYMENT TYPE:
Full-Time
HOW TO APPLY
Interested applicants may WhatsApp your interest directly to 9669 5953 with:
* Full Name
* Position Applied For
* Resume (if available)
* Brief experience summary
* Why you are suitable for this role