Workshop Service Advisor

Job Overview

We are looking for a proactive and customer-oriented Workshop Service Advisor to join our team. You will be the main point of contact between customers and our workshop, ensuring a smooth service experience from vehicle check-in to collection.

Responsibilities

• Attend to walk-in, phone, and WhatsApp customer enquiries.
• Book service appointments and coordinate workshop schedules.
• Prepare quotations, invoices, and job orders.
• Explain repair recommendations and servicing requirements to customers.
• Follow up on repair progress and provide timely updates.
• Coordinate with technicians to ensure accurate diagnosis and efficient repairs.
• Order and monitor required spare parts when necessary.
• Handle customer feedback and resolve service-related issues professionally.
• Conduct vehicle check-in and check-out inspections with customers.
• Maintain accurate service records and customer information.
• Recommend suitable maintenance services and value-added products based on vehicle condition.
• Ensure high levels of customer satisfaction and after-sales support.

Requirements

• Experience as a Service Advisor or in the automotive industry is preferred.
• Basic knowledge of vehicle servicing and repairs.
• Good communication and interpersonal skills.
• Computer literate and comfortable using WhatsApp, Microsoft Office, and workshop management systems.
• Able to work independently and as part of a team.
• Positive attitude with strong customer service skills.
• Singaporeans and PRs preferred.

What We Offer

• Competitive salary with performance incentives.
• Friendly and supportive working environment.
• On-the-job training.
• Staff discounts on vehicle servicing and repairs.