WORKSHOP SERVICE MANAGER

A Service Manager in a workshop environment oversees both the customer-facing service department and the technical repair operations to ensure high customer satisfaction, efficiency, and profitability.The job scope typically blends Service Manager duties with Workshop Manager operations:Core Job Scope & ResponsibilitiesOperations Management: Oversee daily end-to-end workshop activities, ensuring repair processes, servicing schedules, and workflow run smoothly and safely.Customer Service & Relations: Act as the primary point of contact for escalated client complaints, explain repair estimates, and build long-term customer trust.Team Leadership & Training: Manage mechanics, technicians, and service advisors. Handle recruitment, set performance goals, and provide ongoing technical training.Resource & Inventory Control: Monitor spare parts, tools, and equipment stock levels. Schedule machine maintenance and plan for new equipment purchases Track key performance indicators (KPIs) like repair turnaround time, labor productivity, departmental revenue, and warranty costs.Compliance & Safety: Enforce strict adherence to workplace