WPS IT Engineer
Summary
Workplace Services IT engineer managing the ITSM support queue, end-user hardware lifecycle, user training, and smart-hands support for office network/server equipment, while owning local SaaS and data-center-hosted applications and liaising with vendors and management.
- Fast and efficient management of the ITSM support queue
- Supporting end-user hardware throughout their life cycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices.
- Supporting end-users by providing guidance, education, and the smooth resolution of their technical requests.
- Educating end users on TMF tools and best practices and arranging 1:1 or group training sessions, ensuring end-user awareness and efficiency in utilizing TMF technology solutions.
- ISO/ISAE report generation and management
- Assisting (smart hands) in support of the network and server equipment within the office wherever operations or engineering teams are not present.
- Technical ownership of all local applications, including SaaS and DC-hosted applications.
- Ensuring the HAM portal and Application Portfolio Portal are fully updated with the most recent accurate data.
- Communicating with office users and local management on behalf of Global Technology Services
- Communicating with local vendors on behalf of TMF for the technology services the vendor provides.
- Highlight any risks to the management and work on their quick resolution
- Highlight any GTS-related service improvement opportunities to the line manager
- Budget-conscious and highlight any saving opportunities to the line manager
- Partaking in local office projects such as renovations and moves for all IT infrastructure tasks.
- Any other technology tasks not limited to the above, requested by the management.