WS - Sr. Operations Systems Manager
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
ABOUT THE JOB:
The Sr. Operations Systems Manager is responsible for driving operational improvements and efficiencies across the organization. This role acts as a key operations subject matter expert and focuses on driving key initiatives through process optimization, systems efficiencies, performance metrics, and ensuring the delivery of high-quality products or services. The ideal candidate will lead cross-functional teams, implement best practices, and create a culture of continuous improvement to achieve organizational goals.
WHAT YOU'LL BE DOING:
Operational Improvement & Execution:
- Drive initiatives where inefficiencies in workflows and processes are identified and implement improvements to optimize productivity and cost savings.
- Identifies issues in process and products, utilizing Lean Six Sigma methodologies to eliminate waste and reduce variation.
- Establish and maintain operational standards and ensure adherence across departments.
- Develop and track key performance indicators (KPIs) to measure operational success.
- Analyze data to identify trends, areas of improvement, and opportunities for innovation.
- Lead and mentor a team of operations professionals to achieve excellence in service delivery.
- Promote a culture of accountability, innovation, and collaboration across the organization.
Process Design and Optimization:
- Design, document, and implement end-to-end operational processes in alignment with business goals.
- Utilize lean methodologies, Six Sigma tools, or similar frameworks to drive process excellence.
- Stakeholder Collaboration:
- Partner with cross-functional teams (e.g., Branch Ops, IT, Procurement, Finance, etc) to align operations strategies with overall business objectives.
- Serve as the point of contact for process-related inquiries and act as a change agent within the organization.
Change Management:
- Lead change management efforts related to operational improvements, ensuring successful adoption and sustainability.
- Train employees on new processes and tools to ensure seamless integration into existing workflows.
Compliance and Risk Management:
- Ensure all deliverables comply with regulatory requirements, quality standards, and Willscot safety guidelines.
- Develop strategies to mitigate risks associated with operational inefficiencies.
EDUCATION AND QUALIFICATIONS:
Education and Experience:
- Bachelor’s degree in Business, Engineering, Operations Management, or a related field
- 5+ years of experience in operations management, process improvement, or a related role.
- Proven experience leading large-scale improvement initiatives.
Skills and Competencies:
- Strong knowledge of Lean, Six Sigma, or similar methodologies (certifications like Lean Six Sigma Green/Black Belt are a plus).
- Expertise in data analysis and the use of tools like Excel, Tableau, or Power BI.
- Strong understanding of ERP systems; preferably SAP and Salesforce
- Exceptional project management and organizational skills.
- Strong leadership and interpersonal communication skills to influence and inspire teams.
- Ability to manage competing priorities in a fast-paced environment.
Preferred Qualifications:
- Experience with digital transformation and automation in operations.
- Knowledge of industry-specific tools and software for operations optimization.
This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.