WW Product Support Specialist

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Be the first line “go to" expert for a wide variety of questions concerning product attributes, features, advantages and benefits. Directs incoming inquiries to appropriate “answer groups" with respect to technical support, field service, solutions deployment and maintenance.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

• Assists Sales Support Teams, country PMMs, BDMs, in product technicalities (Hardware & Solutions):

• Responds to product related questions

• Assists in tenders, RFPs (Request for Proposal)

• Makes product recommendation to specific customer needs

• Creates and analyzes product comparisons

• Gathers product certificates (Environmental, Security, Network, etc.); ensures the certificates are up to date

• Provides Hardware & Solutions compatibility

• Manages SPR (Special Product Request) - specific to NA, EMEA

• Provides sanity check on SPR requirements

• Submits non-technical SPRs in ServiceNow (on behalf of account managers)

• Facilitates Product Trainings

• Prepares Marketing Bulletins for distribution - Withdrawal Letters (HW, supplies, software, solutions) - (currently for AP, EMEA, Americas)

• Prepares Marketing Bulletins for distribution - (NA) Announcement/Price "corrections" (HW, supplies, software, solutions)

• Prepares Non-Disclosure Agreements (NDA) - legal documents with unique numbers (customer based) - this is requested by the sales team

• Facilitates and process product disclosure requests in ServiceNow (for NA) - approved and assigned to PMM. Also provide secure PDFs for disclosure presentations.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Bachelor's degree or higher from an accredited college or university

• Minimum 3 years experience working in a business environment

• Proficient in Microsoft Excel, including the ability to create formulas and automation in Excel.

• Ability to effectively communicate in standard business English.

• Has strong printer (hardware) product knowledge

• Has attention to details

• Strong background utilizing Office Systems-- Spreadsheet (intermediate to expert)

• Excellent presentation and problem-solving skills.

• Strong program management and organizational skills