x3 Customer Service Officer (Bank)| Shift | 6M Contract (Renewable OR Convertible) | Changi Area

Detail:

• Location: East Area– Changi Business Park
• Contract Duration: 6 months (renewable/convertible based on performance)
• Salary Range: $2,700 – $4,000
• Working Hours: Operating hours are 8.30am – 8.30pm, on a 5-day work week with rotating shifts, Monday to Sunday, including public holidays. 40 hours per week.
• Benefits: Entitle with 14 days Annual Leave, MOM-standard Medical and Hospitalization Leave, insurance coverage, and completion/performance bonuses

About the Role

Join a leading bank as a Customer Service Officer, where you'll be the first point of contact for customers reaching out on general and transactional matters. This role suits individuals who enjoy problem-solving, thrive in a fast-paced environment, and take pride in delivering consistently excellent service.

Key Responsibilities

1. Maintain a positive, empathetic, and professional attitude toward customers.
2. Respond promptly to customer inquiries on general and transactional matters.
3. Communicate with customers through various channels (phone, email, chat, etc.).
4. Acknowledge and resolve customer requests in a timely manner.
5. Conduct customer outreach to encourage the adoption of digital banking services.
6. Consistently deliver high-quality service to achieve total customer satisfaction, without compromising risk standards.
7. Collaborate with internal stakeholders to resolve customer queries and requests.
8. Multi-task effectively while speaking with customers and navigating multiple system application screens simultaneously.
9. Consistently meet Key Performance Indicators (KPIs) without compromising quality of service.
10. Adhere to professional standards of behaviour and conduct with customers and colleagues.

Requirements

• Prior customer service experience (bank industry) preferred, but entry-level/ other industry are welcome to apply.
• Positive attitude, patient, and resilient when handling customer queries or complaints.
• Able to commit to rotating shift work, including weekends and public holidays.

📩 To Apply:
Click the "APPLY NOW" button to submit your application.
We regret to inform that only shortlisted candidates will be notified.

A-IT Software Services Pte Ltd (EA License No: 24C2345) | Gina Lee (R26161938)

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