希爾頓ADD Manager 全日餐廳經理【Signia Hilton Tainan】

1. 管理及領導全日餐廳提供早、午、晚餐以自助餐或單點餐食型態提供餐飲服務。
Managed and led all-day dining restaurant operations, providing breakfast, lunch, and dinner services through buffet and à la carte.

2. 制訂餐廳服務方式與作業標準流程等事宜。
Developed restaurant service procedures and standard operating procedures (SOPs).

3. 協調外場點餐與內場廚師料理的順序與速度。
Coordinated front-of-house ordering operations with kitchen production flow to ensure timely and efficient service.

4. 主動詢問顧客需求與對服務之滿意度，並處理顧客抱怨。
Proactively addressed guest needs, monitored customer satisfaction, and handled guest complaints professionally.

5. 參與菜單制定、菜色選定、新菜研發、試菜作業等。
Participated in menu planning, dish selection, new menu development, and food tasting sessions.

6. 建立員工表現及顧客滿意度的標準。
Established employee performance standards and customer satisfaction benchmarks.

7. 進行成本之管控及營運計畫與營收利潤管理。
Managed cost control, operational planning, revenue performance, and profit management.

8. 能建立並落實督導執行各式標準服務作業流程(SOP)。
Implemented and supervised the execution of standardized service procedures and operational SOPs.

9. 編列年度營業預算目標，制定年度餐飲行銷活動與專案執行。
Prepared annual operating budgets, set revenue targets, and developed yearly food and beverage marketing campaigns and projects.

10. 根據飯店現狀及發展趨勢、選擇、培訓、發展員工的技能以滿足飯店需要。
Recruited, trained, and developed team member’ skills based on hotel operational needs and industry trends.