希爾頓Assistant Front Office Manager 櫃檯副理【Signia Hilton Tainan】

1. 帶領並督導櫃檯團隊，確保每日營運順暢。
Lead and supervise the front desk team to ensure smooth daily operations.

2. 即時處理顧客需求與突發狀況，維持最高服務品質。
Respond promptly to guest requests and unexpected situations while maintaining the highest level of service quality.

3. 培訓、輔導新進人員，激發團隊潛能。
Train and mentor new employees, motivating the team and maximizing their potential.

4. 跨部門協調（房務、餐飲、工程等），確保住客滿意度。
Coordinate with other departments (Housekeeping, Food & Beverage, Engineering, etc.) to ensure guest satisfaction.

5. 熟悉前台作業流程、房況排房及 Opera PMS 系統操作。
Be familiar with front office procedures, room assignment management, and the operation of the Oracle OPERA PMS system.

6. 協助櫃檯經理執行營運策略與服務管理。
Assist the Front Office Manager in implementing operational strategies and service management.

7. 靈活調整與支援現場人力，確保每位同仁都能在最佳狀態服務賓客。
Flexibly adjust and support on-site manpower allocation to ensure every team member can provide guests with the best possible service.