希爾頓Banquet Manager 宴會經理【Signia Hilton Tainan】

1. 負責宴會廳日常營運管理，規劃及執行宴會、會議等活動流程，確保服務品質符合 Hilton 品牌標準。
Manage daily banquet operations, ensuring events and services meet Hilton brand standards.

2. 制定並執行營運計畫，達成營收、成本控制及部門績效目標。
Develop operational plans to achieve revenue, cost control, and performance goals.

3. 協調餐飲、廚房、業務及相關部門，確保活動順利執行與跨部門合作。
Coordinate with F&B, Kitchen, Sales, and other departments for seamless event execution.

4. 領導宴會團隊，負責員工培訓、排班管理、績效評估及人才培育。
Lead banquet teams through training, scheduling, performance management, and development.

5. 優化服務流程與作業標準，提升顧客體驗及營運效率。
Improve service procedures to enhance guest experience and operational efficiency.

6. 處理顧客需求、意見反映及突發事件，維護飯店品牌形象與顧客滿意度。
Handle guest feedback and operational issues while maintaining brand reputation.

7. 負責部門成本控管、物資採購及庫存管理，提升營運效益。
Control costs, procurement, and inventory to maximize operational effectiveness.

8. 展現高度服務熱忱，主動預判顧客需求，建立良好的團隊合作與服務文化。
Deliver exceptional hospitality by anticipating guest needs and fostering teamwork.