希爾頓Chinese Restaurant Manager 中餐廳經理【Signia Hilton Tainan】

1. 負責中餐廳日常營運管理，確保服務流程順暢、營運品質穩定，達成各項營運目標。
Oversee the daily operations of the Chinese restaurant, ensuring smooth service, operational excellence, and achievement of business objectives.

2. 落實 Hilton 品牌服務標準及作業流程（SOP），提供卓越的賓客服務體驗。
Ensure compliance with Hilton brand standards and standard operating procedures (SOPs) to deliver exceptional guest experiences.

3. 即時回應並妥善處理賓客需求、意見及客訴，提升顧客滿意度與品牌忠誠度。
Respond promptly and professionally to guest inquiries, feedback, and complaints, maintaining high levels of guest satisfaction and loyalty.

4. 負責餐廳團隊招募、培訓、排班及績效管理，打造高效且具服務熱忱的團隊。
Lead the recruitment, training, scheduling, coaching, and performance management of the restaurant team to build a high-performing and service-oriented workforce.

5. 督導食品安全、環境衛生及職業安全管理，確保符合相關法規與品牌規範。
Ensure compliance with food safety, hygiene, and occupational health and safety regulations, as well as Hilton brand requirements.

6. 與廚房及跨部門團隊緊密合作，維持餐飲品質、出餐效率及整體營運順暢。
Collaborate closely with the culinary team and other departments to maintain food quality, service efficiency, and seamless restaurant operations.

7. 管理餐廳營運成本、人力配置及資源運用，提升營運效率與獲利表現。
Manage restaurant operating costs, workforce planning, and resource allocation to maximize operational efficiency and profitability.

8. 分析營運績效與市場趨勢，持續提出優化策略，提升營收及賓客滿意度。
Monitor operational performance and market trends, identify opportunities for improvement, and implement strategies to enhance revenue and guest satisfaction.