希爾頓Director of Food & Beverage 餐飲總監 【Signia Hilton Tainan】

全面負責酒店餐飲業務的戰略規劃、運營管理及財務表現，對餐飲部門損益（P&L）承擔全面責任，確保實現收入增長目標、利潤指標及成本控制目標。

制定並執行年度餐飲經營計畫及市場策略，通過收益管理、市場分析、需求預測及創新經營舉措，持續提升餐飲收入及市場競爭力。

領導並管理酒店所有餐飲運營部門，包括餐廳、酒吧、宴會及客房送餐服務等，確保運營高效順暢，並符合希爾頓品牌標準及服務規範。

建立並推動卓越服務文化，持續提升賓客滿意度、品牌忠誠度及市場口碑，為賓客提供高品質且個性化的餐飲體驗。

與行政總廚及廚房管理團隊緊密合作，持續優化功能表結構、產品品質及成本控制，確保餐飲產品符合市場需求及酒店品牌定位。

制定並落實餐飲銷售及市場推廣計畫，積極拓展本地市場資源、企業客戶及高端消費客群，提升餐飲品牌影響力及市場佔有率。

統籌餐飲相關市場行銷、公關推廣及品牌活動，與酒店市場銷售團隊協同合作，提升餐飲業務曝光度及經營業績。

持續關注行業趨勢、消費者需求變化及競爭市場動態，推動餐飲概念創新與產品升級，增強酒店餐飲業務的市場競爭優勢。

負責餐飲管理團隊建設及人才發展，建立高績效團隊文化，通過培訓、輔導及績效管理持續提升團隊專業能力和領導力水準。

制定並監督執行員工培訓計畫，確保團隊熟練掌握服務標準、食品知識、酒水知識及客戶關係管理技巧。

嚴格執行食品安全、衛生管理、職業健康與安全標準，確保餐飲運營符合國家法律法規及希爾頓集團相關政策要求。

優化人力資源配置及運營流程，合理控制人工成本、運營費用及資源利用效率，實現經營效益最大化。

積極參與酒店整體經營決策，為酒店戰略發展、品牌建設及盈利能力提升提供支援與建議。

建立並維護與業主、重要客戶、商務夥伴及行業機構的良好合作關係，持續提升酒店及餐飲品牌形象。

主動管理員工關係，營造積極、高效、協作的工作氛圍，確保團隊穩定發展並實現卓越運營成果。

Assume full responsibility for the strategic planning, operational management, and financial performance of the Food & Beverage Division, with overall accountability for departmental P&L, ensuring the achievement of revenue growth, profitability, and cost control objectives.

Develop and execute annual business plans and market strategies, leveraging revenue management, market analysis, demand forecasting, and innovative initiatives to maximize revenue and strengthen market competitiveness.

Lead and oversee all Food & Beverage operations, including restaurants, bars, banquet services, and in-room dining, ensuring operational excellence and full compliance with Hilton brand standards and service protocols.

Foster a culture of service excellence that enhances guest satisfaction, brand loyalty, and reputation, delivering exceptional and personalized dining experiences for all guests.

Partner closely with the Executive Chef and culinary leadership team to continuously optimize menu offerings, product quality, and cost management while ensuring alignment with market demand and brand positioning.

Develop and implement sales and marketing initiatives for all F&B outlets, actively expanding local market presence, corporate partnerships, and high-value customer segments to drive revenue growth and brand visibility.

Collaborate with the Sales and Marketing team to lead promotional campaigns, public relations activities, and branding initiatives that enhance awareness and commercial performance of the hotel’s dining venues.

Monitor industry trends, evolving consumer preferences, and competitive market developments, driving innovation in dining concepts and product offerings to maintain a strong competitive advantage.

Build, lead, and develop a high-performing management team through effective coaching, training, succession planning, and performance management, fostering a culture of accountability and continuous improvement.

Design and oversee comprehensive training programs to ensure team members are proficient in service excellence, food and beverage knowledge, and guest engagement skills.

Ensure full compliance with all food safety, hygiene, occupational health, and safety regulations, as well as Hilton corporate policies and operational standards.

Optimize workforce planning, operational processes, and resource allocation to improve productivity, control labor costs, and maximize overall profitability.

Contributing to strategic decision-making, business growth initiatives, and the achievement of overall hotel objectives.

Establish and maintain strong relationships with ownership representatives, key clients, business partners, and industry stakeholders to enhance the hotel’s reputation and commercial success.

Proactively manage employee relations and cultivate a positive, collaborative, and performance-driven work environment that supports long-term team engagement and operational excellence.