希爾頓Duty Manager 值班經理【Signia Hilton Tainan】

1. 負責飯店值班管理，維持現場營運順暢，並協調各部門作業。
Oversee daily hotel operations and coordinate cross-department activities.

2. 接待並協助顧客，提供館內設施、營業時間及相關服務資訊，迅速回應顧客需求。
Welcome guests and provide prompt assistance with hotel services and facilities.

3. 處理顧客意見、抱怨及突發事件，提供適切解決方案，維護服務品質與顧客滿意度。
Handle guest complaints and resolve issues professionally to ensure guest satisfaction.

4. 維護飯店系統資料正確性，確保相關設備正常運作及工作環境整潔。
Maintain accurate system records and ensure operational equipment functions properly.

5. 督導服務品質，落實作業流程，並提出營運及服務改善建議。
Monitor service quality and recommend operational improvements.

6. 維護顧客資料機密，並完成主管交辦事項。
Protect guest confidentiality and complete assigned duties as required.