希爾頓F&B Manager 餐飲部經理【Signia by Hilton Tainan】

1制定餐飲部轄下所屬單位年度預算編列及每月部門損益表、並設定目標確保有效率執行。
2督導及執行轄下所屬單位規章制度及標準作業流程。
3督導及訓練轄下所屬單位團隊合作，提供顧客熱誠、細緻的服務，確保服務品質及水準並以提升顧客滿意度為目標。
4跨部門溝通協調與其他相關部門協商有關業務需求及配合事項。
5與轄下主管共同規劃餐飲部之長、短期訓練計畫/晉升/人力佈局。
6與行銷業務部及宴會業務密切配合掌握宴會、會議預訂及維護客戶滿意度，創造最大績效及營收。
7處理危機事件及顧客抱怨案件。
8協助並執行轄下所屬單位設備維護與保養、備品重置計劃。
9完成其他主管交辦事項。

1.Prepare the annual budget for all subordinate units under the Food & Beverage Department, and compile monthly departmental profit and loss statements; set clear targets to ensure efficient execution.
2.Supervise and enforce the implementation of rules, regulations, and Standard Operating Procedures (SOPs) across all outlets.
3.Guide and train teams under supervision to foster collaboration, deliver warm and meticulous service, ensure consistent service quality and standards, with the goal of enhancing customer satisfaction.
4.Coordinate cross-functionally with other relevant departments to negotiate and align on business requirements and operational support matters.
5.Collaborate with subordinate supervisors to plan long-term and short-term training programs, promotion pathways, and workforce allocation strategies for the Food & Beverage Department.
6.Work closely with the Marketing & Events teams to monitor banquet and meeting bookings, maintain high levels of client satisfaction, and maximize operational performance and revenue generation.
7.Manage crisis incidents and handle customer complaints effectively and promptly.
8.Assist in and execute equipment maintenance and servicing schedules, as well as replenishment plans for consumables and supplies.
9.Complete any other tasks assigned by superiors.
Fluency in both Chinese and English.