希爾頓Front Office Manager 櫃檯經理【Signia by Hilton Tainan】

Our Artisans turn moments into creative masterpieces, through the art of guest interactions, the design of a landscape, or the rhythm of a wellness experience.

We are seeking a Front Office Manager who has a passion for people and putting smiles on faces. A true team leader who can lead & inspire while enjoying interacting and assisting our guests with every aspect of their stay. Someone who can not only think outside the box, but regularly jumps outside of the box to create guest experiences that people will remember & talk about for years.

If you love interacting with people, if you have a passion for creating experiences and thrive working with a dynamic team, then you should have a chat with us.

Apply for the position and start your journey where your passion truly shines.

•Oversee daily front desk operations, including guest reception, room reservations/assignments, and check-in/check-out procedures.
•Audit and reconcile daily collections, financial settlements, invoicing, and account auditing.
•Handle complex guest complaints effectively to ensure and enhance overall guest satisfaction.
•Manage staff scheduling, provide professional guidance, and assist with the training and onboarding of new hires.

1.監督每日櫃檯運作，包括接待流程、訂房/排房、入住與退房作業。
2.核對收款、帳務清算、發票開立與查帳。
3.處理高難度客戶投訴，確保提升客戶滿意度。
4.排班、指導同仁專業知識、協助新進人員訓練。
5與其他相關溝通協調，確保服務一致性。