希爾頓Lobby Bar Manager 大堂吧檯經理【Signia Hilton Tainan】

1. 全面負責大堂吧檯的日常運營管理，包括服務品質、環境維護、物資調配及賓客體驗，確保符合希爾頓品牌標準。
Fully responsible for the daily operations and management of the Lobby Bar, including service quality, environment maintenance, inventory coordination, and guest experience, ensuring compliance with Hilton standards.

2. 熟悉各類飲品、酒水知識、下午茶等特色小食，能根據季節與客群需求優化出品與服務流程。
Possessed strong knowledge of beverages, wines and spirits, afternoon tea service, and specialty snacks, with the ability to optimize menu offerings and service procedures based on seasonal trends and guest preferences.

3. 主動與賓客互動交流，收集回饋意見，妥善處理投訴與突發事件，提升客戶滿意度。
Proactively engaged with guests to collect feedback, professionally handled complaints and unexpected situations, and continuously improved guest satisfaction.

4. 協助餐飲經理對飯店各餐廳的運營提供支持，參與跨部門協作。
Assisted the Food & Beverage Manager in supporting the operations of various hotel dining outlets and participated in cross-department collaboration.

5. 執行成本控制管理，監督酒水、食品及物料的庫存盤點、採購計畫與損耗管控。
Executed cost control measures, supervised beverage, food, and supply inventory management, purchasing plans, and waste control.

6. 帶領並管理大堂吧服務團隊，負責排班考勤、在崗培訓、績效督導及團隊建設。
Lead and managed the Lobby Bar service team, including staff scheduling, attendance management, training, performance supervision, and team development.

7. 主動與賓客互動交流，收集回饋意見，妥善處理投訴與突發事件，提升客戶滿意度。
Proactively engage with guests, gather feedback, and effectively handle complaints and unexpected situations to enhance guest satisfaction.

8. 配合策劃並執行特色餐飲專案（如主題下午茶、酒會活動等），提升大堂吧營收與影響力。
Coordinated and executed special food and beverage promotions and events, such as themed afternoon teas and cocktail receptions, to enhance revenue and brand visibility.

9. 完成主管交辦的其他相關工作。
Completed other duties and assignments delegated by supervisor.