希爾頓Night Manager 夜班經理【Signia Hilton Tainan】

1. 負責夜間飯店營運管理，維持各部門作業順暢，代理值班主管職責。
Oversee nightly hotel operations and act as the Manager on Duty.

2. 管理 VIP、團體及特殊需求訂房，確保住宿安排及接待作業完善。
Manage VIP, group, and special reservations to ensure smooth guest arrivals.

3. 執行夜間稽核作業，確認房況、房價及系統資料正確性，並完成相關報表。
Perform night audit, verify room status and rates, and prepare daily reports.

4. 處理夜間顧客需求、客訴及突發事件，提供即時且妥善的解決方案。
Handle guest requests, complaints, and overnight incidents efficiently.

5. 督導夜班團隊，確保服務品質及作業流程符合飯店標準。
Supervise the night shift team and maintain service standards.

6. 提供親切專業的顧客服務，提升住宿體驗與顧客滿意度。
Deliver professional guest service to ensure a positive stay experience.