希爾頓Operator Phone Manager 總機經理【Signia Hilton Tainan】

1. 督導賓客服務中心（總機）日常營運，確保電話服務及賓客需求即時且符合 Hilton 品牌服務標準。
Supervised Guest Service Center (PBX) operations, ensuring prompt service and compliance with Hilton brand standards.

2. 優化話務流程、服務標準及緊急應變機制，提升營運效率與賓客滿意度。
Optimized call handling procedures, service standards, and emergency response processes to improve operational efficiency and guest satisfaction.

3. 與前台、房務、餐飲及工程等部門協作，確保 24 小時服務流程順暢一致。
Coordinated with Front Office, Housekeeping, F&B, and Engineering to ensure seamless 24/7 guest service.

4. 負責團隊招募、排班、培訓及績效管理，打造高效且專業的服務團隊。
Led recruitment, scheduling, training, and performance management to build a high-performing team.

5. 監督電話系統及設備運作，確保系統穩定並即時排除異常。
Oversaw PBX systems and equipment to ensure operational reliability and timely issue resolution.

6. 建立部門 SOP、服務標準及品質管理制度，並參與開業籌備、系統測試及營運流程建置。
Developed departmental SOPs, service standards, and quality procedures, while supporting pre-opening, system testing, and operational setup.