系統導入工程師 Software Implementation Engineer

如果你喜歡與客戶合作、解決問題，並參與企業級軟體（eQMS）導入專案，歡迎加入我們！

你將參與醫藥生技等產業客戶的品質管理系統（eQMS）導入，協助客戶完成系統建置、需求分析、測試、驗證及上線，成為企業數位轉型的重要推手。

工作內容

• 負責企業軟體（eQMS）導入、系統設定（Configuration）及功能配置，協助客戶與合作夥伴成功建置系統。
• 與客戶進行需求訪談（Discovery）及需求分析（Requirement Analysis），深入了解業務流程，並將業務需求轉化為最適合的 eQMS 解決方案。
• 執行系統功能設定、客製化（Customization）及功能優化，以符合客戶需求。
• 並執行測試計畫（Test Plan）、測試案例（Test Case）及測試腳本（Test Script），確保系統功能及品質符合預期。
• 協助系統整合（System Integration）、部署（Deployment）及正式上線（Go-Live），確保專案順利交付。
• 建立及配置概念驗證（Proof of Concept, POC），展示系統功能並驗證客戶需求。
• 執行及支援電腦化系統驗證（Computer System Validation, CSV），確保系統符合 GxP 法規、品質管理要求及業界最佳實務。
• 與專案經理（Project Manager）、技術工程師（Technical Engineer）及國內外跨部門導入團隊密切合作，確保專案如期且高品質完成。
• 與公司內部相關團隊合作，提供技術支援、系統問題分析及故障排除（Troubleshooting）。
• 提供客戶教育訓練、技術支援及系統上線後的持續服務，協助客戶成功使用系統。
• 與業務團隊合作，支援產品展示（Demo）、概念驗證（POC）及技術簡報（Technical Presentation），協助提供最佳解決方案。
• 維護並深化與重要客戶及合作夥伴的良好合作關係，協助客戶持續優化品質管理流程。
• 遵循、維護並持續改善公司內部品質管理系統（QMS）、技術文件及導入流程。
• 運用邏輯分析能力及問題解決能力，協助客戶解決技術挑戰，並提供有效的系統導入與應用建議。

• Lead and support the implementation, configuration, and functional setup of enterprise software solutions (eQMS) for customers and business partners.
• Conduct customer discovery sessions and requirements analysis to understand business needs and translate them into effective eQMS solutions.
• Configure, customize, and enhance software functionality to meet customer requirements.
• Develop and execute Test Plans, Test Cases, and Test Scripts to ensure software quality, functionality, and successful implementation.
• Support system integration, production deployment, and Go-Live activities to ensure smooth project delivery.
• Develop and configure Proof of Concept (POC) demonstrations to validate customer requirements and showcase system capabilities.
• Perform and support Computer System Validation (CSV) activities, ensuring compliance with GxP regulations, quality standards, and industry best practices.
• Collaborate closely with Project Managers, Technical Engineers and cross-functional global implementation teams to deliver high-quality projects on schedule.
• Interface with internal stakeholders to provide technical support, resolve system issues, and troubleshoot software-related challenges.
• Deliver customer training, technical support, and ongoing post-implementation services to ensure customer success.
• Partner with the Sales team to conduct product demonstrations, technical presentations, and solution discussions with prospective customers.
• Build and maintain strong relationships with key customers and business partners, supporting the continuous optimization of their quality management processes.
• Comply with, maintain, and continuously improve internal Quality Management Systems (QMS), technical documentation, and implementation procedures.
• Collaborate with national and international software implementation teams, sharing knowledge and supporting global project delivery.
• Apply analytical thinking and creative problem-solving skills to address customer challenges and recommend effective technical solutions.