香港特區國貿客服專員 Executive, Customer Service (苓雅區或小港南星計劃區)

• Manage daily execution of customer service activities pertaining to the arrangement of warehousing, distribution and import/export shipments.
• Ensure proper and timely execution of working instruction.
• Planning and Coordination

-) Coordinate and liaise with customer on the daily work order requirements.
-) Monitor closely the progress of work orders and keep customer informed on regular basis.
-) Coordinate and monitor import/export relevant information and documents, ensuring the information in documents is correct.
-) Trouble shooting / solving of daily operations issues.
-) Keeping track of all the un-lotted balances.
-) Ensuring timely submission of inventory reports and stock reconciliation by the warehouse team to customer.
-) Ensuring timely submission of quarterly LME reports by warehouse team to SG HQ.
-) Coordinating with local collecting/delivery agents for self-collection/delivery cargos.
-) Issue invoice to customer.
-) ERP system maintenance and custom system execution.
-) Other CS functions/roles that deemed relevant in the future.

• Reporting

-) Ensuring service provider submits all required reports promptly.
-) Liaise with service provider and warehouse Ops Team on all the reporting queries or requirement.
-) Ensuring the integrated monitoring sheet are updated promptly.
-) Ensuring the correctness of the inbound and outbound reports (ie Tally Receiver, Lotting Summary, DWA, Verification and Feedback & etc) before submission to customer.
-) Supporting the CS Clerk in checking/casting of the reports when required (ie Receiver, DWA, Lotting Summary).
-) Support operation team.
-) Monthly and daily report preparation (such as renewal shipping report, shipment summary...etc.)