【新北三重DECATHLON】自行車維修工作室技師(正職) - Cycling Workshop Technician (FT)

在我所負責的區域，提供高品質診斷及服務，以滿足顧客的需求
1. 提供高品質診斷及處理應對，以滿足顧客的需求

• 進行顧客運動產品的診斷，以提供修理、維護及客製化解決方案
• 透過與所有通路夥伴合作，確保顧客滿意度及忠誠度
• 提供正確的服務（修理、維護、DIY、購回⋯⋯），幫助提升顧客滿意度、維修工作室及門市績效（營收、售後服務、二次良品、租賃、保養⋯⋯）
• 適切的規劃、管理與組織維修活動（內部與外部），為顧客提供最佳的維修等待時間
• 正確解讀維修工作室績效，以提升我的決策能力
• 提供顧客快速支付的客製化體驗（一般、快捷⋯⋯）
• 回收並評估成為二次良品的可能性（購回、管理退貨、管理租賃）

2. 以高品質修理、保養及客製化服務，滿足顧客的需求

• 進行修理和／或保養服務，以延長運動產品的壽命
• 進行客製化服務，以滿足顧客的需求
• 確保自身及顧客在維修工作室中的安全
• 確保維修工作室庫存的精準度與可用度，維持陳列架空間的使用效率

In coordination with my territory, I delight my customers by providing quality diagnostics and services.

1. Delight my client with high quality diagnosis and handling.

• Carry out the diagnosis of our customers' sports products in order to offer them repair, maintenance and customization solutions.
• Ensure the delight and loyalty of our customers through local contact on all channels.
• Offer the right choice of benefits and services(repair, maintenance, DIY, buy back, etc.) contributing to customer satisfaction and developing workshop and store performances (payable, warranty, 2ndLife, rental, maintenance , etc.).
• Ensure proper planning management of support and control the organization of our repair centers (internal and external) in order to offer the best deadlines to our customers.
• Understand the reading of the workshop performance in order to improve my decision-making.
• Offer our customers a tailored experience around rapid payment at the workshop (usual, express, etc.).
• Take back and revalue products for a second life (Buy back, management of returned used products, management of rental returns…).

2. Delight my customers with high quality repair, maintenance and customization services.

• Carry out repair and/or maintenance services to extend the lifespan of sports products.
• Carry out customization services to meet the needs of my sports client.
• Ensure my safety and that of my customers in the workshop.
• Keep the shelf space efficient by ensuring the accuracy and availability of my workshop stock.