【新竹】日文業務助理-Customer Support Coordinator (TCJ) (ID: 713758)

Get to Know the Role
As a Customer Support Coordinator in Taiwan, you'll facilitate communication between photomask customers and the Hachioji Plant. Key responsibilities include managing mask tape-out info, handling delivery schedules via ERP systems, and maintaining strong customer relations. Fluency in Japanese (N1 or N2) and English. Strong attention to detail, multitasking ability, and excellent interpersonal skills are essential for success in this role.

Essential Responsibilities:
1) Mask Tape-Out Information Handling:
•Address diverse customer inquiries related to data handling to mask production processes.
•Ensure clear communication and resolution of technical queries to maintain customer satisfaction.
2) Delivery Management:
•Adjust delivery schedules promptly in response to changing priorities or urgent customer needs.
•Coordinate with internal teams and customers to ensure on-time delivery of products.
3) Documentation and ERP System Management:
•Maintain accurate records in ERP systems for purchase orders, shipping documentation, accounting processes, and import/export compliance.
•Ensure documentation is complete, up-to-date and in compliance with company policies and regulatory requirements.
4) Customer Support:
•Provide timely responses and support to customer inquiries during assigned shifts.
•Participate in weekday evening shifts and one weekend/holiday shift per month as part of the customer support rotation schedule.
5) General Affairs Assistance:
•Assist in coordinating arrangements for visitors, trips and office logistics.
•Support in planning and organizing office activities to enhance team cohesion and productivity.

Skills and Competencies Profile
•Degree in engineering or science is preferred, providing a solid foundation for understanding technical aspects of photomask production and customer inquiries.
•Proficiency in Japanese Language Proficiency test (JLPT) is a graded evaluation of N1 or N2, with capability in English for effective communication.
•Experience with the ERP system’s Dynamic 365, particularly in managing documentation related to POs, shipping and accounting processes.
•Ability to work flexible hours, including evening shifts and occasional weekends/holidays.
•Strong organizational skills with attention to detail, ensuring accuracy in documentation and timely response to customer needs.

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