【新竹伊普索凱悅尚選酒店】客房部總監 Director of Rooms

我們正在尋找一位懂飯店營運，也懂服務溫度的 Director of Rooms。
這不是一個只看流程與報表的角色，而是一個能把飯店品牌精神、團隊文化與顧客體驗 真正落實在現場的關鍵職位。
如果你熟悉飯店現場節奏，也相信好服務來自判斷力與同理心，我們很期待認識你。
We are looking for a Director of Rooms who understands both hotel operations and the human side of hospitality.
This is not a role focused only on reports, procedures, or rigid systems.
It is a key leadership position for someone who can truly bring together brand spirit, team culture, and guest experience on the floor.
If you are familiar with the pace and reality of hotel operations,
and you believe great service comes from judgment, empathy, and attention to detail,
we would love to connect with you.
1.將Less but Better的EPISODE品牌精神與服務文化，融入日常客房營運中。
Integrate the brand philosophy of “Less but Better” and service culture into daily rooms operations.
2.確保賓客從訂房、入住到退房都能享受流暢一致的旅程。
Ensure a seamless and consistent guest journey from pre-arrival to departure.
3.帶領客房部團隊以提供真心、自然、不落俗套的服務。
Lead the rooms team to deliver sincere, intuitive, and non-scripted service experiences.
4.兼顧賓客體驗滿意度、住房率收益與整體服務品質表現。
Balance guest satisfaction with occupancy and overall rooms performance.
5.建立彈性且不僵化的 SOP，既能保有服務溫度，同時維持營運標準。
Establish flexible SOPs that support service authenticity while maintaining operational standards.
6.主導顧客意見、評論與回饋分析，持續優化服務細節。
Monitor and respond to guest feedback and online reviews to refine service details continuously.
7.處理貴賓或關鍵客訴，展現同理心與品牌價值導向的問題解決能力。
Handle high-level guest concerns with empathy and brand-aligned problem-solving.
8.培育具服務敏感度的團隊，強化主管與第一線人員的判斷力。
Develop a team with strong service sensitivity, and sound judgment.
9.與行銷、業務及工程團隊合作，確保營運與品牌發展方向一致。
Collaborate closely with Marketing, Sales, and Engineering to align operations with brand direction.