XTN-5032499 | GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE)
We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations.
Bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations.
- Technical Proficiency
- Troubleshooting skills
- Knowledge on Ticketing Systems like ServiceNow
- Customer Service Skills
- Communication Skills
- Team collaboration
- Training and Mentoring skills
- Documentation
- Knowledge and capable of conversing (in oral and in written) in Mandarin language.
Professional Experience:
- Service Desk Analyst, at least 3 years experience on customer service.
- Service Desk Technician, at least 3 years technical experience.