XTN-92B1845 | JUNIOR TECHNICAL PROJECT ENGINEER
Posted Updated
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- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Assisting senior level engineers with troubleshooting of systems and other initiatives for customers
- Building Call Flows and Zoom Phone users, Zoom Contact Center Users
- Testing and validating that any requests serviced are accurate and functional
- Submitting Tickets (Incident and Feature Request)
- Creating, update and maintain necessary knowledge base articles related to servicing customer environments
- A Degree/Diploma on Computer/Telecommunication Related Course
- A Fundamental Knowledge on VOIP and other related technologies
- An Experience in using Visio or Lucid chart
- Proficiency in English language (written and spoken)
- Proficiency in Microsoft Office
- An Experience in performing MACD tasks to any Voice Platform
- An Experience with enterprise ticketing system
- A Basic API or automation understanding
- A fast learner and ability to manage multiple tasks
- The ability to work in teams with a positive attitude
- The ability to work various shifts Monday-Sunday
- And such other tasks as may be given by the EMPLOYER and/or Client analogous to the foregoing.