XTN-F006565 | ZOOM: IT SUPPORT ANALYST

Duties and responsibilities

• Install, configure, maintain, support, repair, and dispose computer hardware, software, printers, desk
  phones, mobile devices, and similar peripherals
• Respond to service issues, requests, and tasks based on priorities and established SLA
• Educate users on IT best practices. Understand their requirements and provide appropriate solutions
• Administer user access to IT applications and systems
• Comprehend policies, standards, and follow procedures such as incident, service request, change, asset
  management, etc. Provide inputs to management team on improving them
• May contribute to the knowledgebase to enhance the self­help information available to users and team
  members
• May require lifting or carrying equipment up to 30 lbs