Y-OPAS Program Manager - Ahwatukee Foothills Family YMCA

The Program Manager – Y-OPAS oversees the daily operations, service delivery, and development of Y-OPAS programs. This position coordinates staff and volunteers, supports participant services, develops community partnerships, and monitors program effectiveness to ensure services align with participant needs and YMCA goals. The Program Manager supports program sustainability through effective operations, relationship development, and continuous improvement.

RESPONSIBILITIES OF A Y-OPAS PROGRAM MANAGER:

BE WELL

Ensure safe, effective and reliable program operations.

• Oversee daily Y-OPAS operations, service delivery, and compliance with program policies.

• Manage client registrations, scheduling, records, databases, and reporting.

• Ensure clients receive appropriate support and referrals to community resources.

• Lead staff and volunteer meetings to communicate priorities and address operational needs.

• Maintain confidentiality and follow YMCA safety and reporting requirements.

DO GOOD

Build relationships and strengthen community support.

• Recruit, train, schedule, and support volunteers who provide services to older adults.

• Strengthen volunteer engagement, recognition, and retention.

• Train and guide office volunteers on Microsoft 365, RideScheduler, and program procedures.

• Build relationships with clients, families, community organizations, businesses, and service providers.

• Lead committees and promote Y-OPAS services through outreach and community engagement.

• Provide a positive, respectful experience for clients, families, and volunteers.

LEAD CHANGE

Grow services and strengthen program impact.

• Develop and improve services to meet the changing needs of older adults.

• Use program data and feedback to evaluate results and guide improvements.

• Support fundraising, grant writing, and resource development.

• Strengthen community partnerships and volunteer recruitment and retention.

• Improve administrative systems, scheduling, and service delivery.

• Ensure staff and volunteers understand program expectations and procedures.

• Report suspected abuse, safety concerns, and policy violations according to YMCA policies and reporting requirements.

• Perform other duties as assigned.

*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

REQUIREMENTS TO BE A Y-OPAS PROGRAM MANAGER:

• Minimum age of 21.
• Valid driver's license and acceptable driving record.
• Proficiency with computers and software applications.
• Knowledge of program planning, service delivery, and operational practices.
• Strong communication, organization, problem-solving, and relationship-building skills.
• Ability to manage multiple priorities, resolve operational challenges, and implement program improvements.
• Minimum of two years of experience supervising staff or in program operations, customer service, senior services, or a related field.
• Knowledge of applicable safety requirements and YMCA policies, and ability to meet required certifications and training requirements.

PART TIME BENEFITS:

• Free YMCA Staff Membership
• Discounted Family Membership
• Employee Program Rewards and Discounts
• Paid Sick Leave (after 90 days of employment)
• Employee & Employer Retirement Contribution Options

OUR YMCA CULTURE:

At the Valley of the Sun YMCA, we are a Beacon in the Desert and serving as Centers for Community Well-Being, where children, families, staff, and communities can thrive. Guided by our mission and values, we create welcoming environments that promote health, belonging, and opportunity for all. Through our commitment to Be Well, Do Good, Lead Change, we prioritize safety, well-being, and excellence; strengthen communities through meaningful relationships and service; and embrace innovation, learning, and leadership to create lasting impact for future generations. We are welcoming, genuine, hopeful, nurturing, and determined in our pursuit of stronger children, stronger families, and stronger communities.

Valley of the Sun YMCA is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this opening. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.

Our YMCA promotes a safe environment that is free from abuse. No form of abuse will be tolerated. All allegations of abuse will be taken seriously and responded to in accordance with our Abuse Response Process.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.