Yardi Application Support Specialist
Posted Updated
Summary
Provides day-to-day application support for Pretium's Yardi property-management platform (Voyager 7S, Voyager Elevate, RENTCafe): resolving user issues and incidents within SLAs, administering user access, running SQL queries and ETL/data loads, and maintaining Yardi Standard Reports and dashboards.
We are seeking a motivated and experienced Yardi Application Support Specialist with 3-5+ years of experience supporting Yardi Voyager 7S, Voyager Elevate, Property Management, and RENTCafe. The role is responsible for application support, issue resolution, user administration, data operations, and ensuring platform stability and performance.
Key Responsibilities
- Provide application support for Yardi Voyager 7S, Voyager Elevate, and RENTCafe.
- Resolve user issues related to navigation, login, transactions, workflows, security, and data integrity.
- Manage incidents, service requests, and support tickets within agreed SLAs.
- Develop and maintain Yardi Standard Reports (YSR).
- Create and execute SQL queries for troubleshooting, data validation, reconciliation, and approved data corrections.
- Upload, validate, and manage ETL/data loads into Yardi.
- Administer user access, security roles, and permissions.
- Monitor scheduled tasks, interfaces, notifications, and batch processes.
- Support data migrations, acquisitions, system enhancements, upgrades, and releases.
- Perform root cause analysis and implement corrective actions for recurring issues.
- Prepare dashboards, reports, presentations, and operational metrics.
- Participate in audits, process improvements, documentation, and governance activities.
- Collaborate with users, stakeholders, vendors, and cross-functional teams.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 3-5+ years of hands-on experience supporting Yardi Voyager 7S, Voyager Elevate, or similar ERP applications.
- Strong knowledge of Microsoft SQL Server, including query writing and troubleshooting.
- Experience supporting Yardi Property Management and RENTCafe modules.
- Experience managing incidents, service requests, and production support activities.
- Experience with data migration, ETL processes, data validation, and reconciliation.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
Preferred Skills
- Experience supporting Yardi integrations, APIs, and third-party interfaces.
- Familiarity with Yardi scripting and data-fix packages for investigating and resolving data issues.
- Domain knowledge of real estate, property management, leasing, and accounting processes.
- Experience preparing operational dashboards, reports, and presentations.
- Exposure to acquisitions and platform upgrades.
- Strong stakeholder management and customer service skills.
- Ability to work across teams, time zones, and geographies.
Additional Notes
- Preference for candidates based in Bengaluru or willing to relocate.
- Standard shift timing is 12:00 PM - 9:00 PM IST with flexibility based on business requirements.